Refund Policy

1. Wallet Recharge Policy

Meetly operates on a prepaid wallet model. Users must recharge their wallet before accessing paid consultation sessions. Wallet recharges are generally non-refundable once successfully processed, except as outlined below.

2. When a Refund IS Applicable

A refund of unused wallet balance may be considered in the following cases:

• Double payment / duplicate transaction due to a technical error
• Payment deducted from your bank but wallet was not credited (gateway failure)
• Session could not be initiated due to a proven platform-side technical fault
• Meetly discontinues the service or suspends your account without cause

Refund requests must be submitted within 7 days of the transaction with supporting evidence (screenshot, transaction ID).

3. When a Refund is NOT Applicable

Refunds will not be issued in the following cases:

• Consultation session was completed and charges were applied as expected
• User was dissatisfied with the quality of advice (subjective experience)
• User's account was suspended due to violation of Terms & Conditions
• Refund request submitted after 7 days from the transaction
• Unused wallet balance remaining after voluntary account deletion

4. Session Cancellation

Sessions can be ended at any time by the user. Charges are applied only for the actual duration of the session (per minute). There are no cancellation fees for ending a session early.

5. Refund Process

Approved refunds are processed within 7–10 business days to the original payment source. To request a refund, email support@meetlyapp.in with your registered phone number, transaction ID, and reason for the refund request.

6. Disputes

If you believe a charge was applied incorrectly, please contact us at support@meetlyapp.in or +91 9219295393 within 7 days. We will investigate and respond within 5 business days.